Our Policies
1. Veterinary Care
Your pet’s comfort and safety are our first priorities. We make every effort to ensure your pet’s grooming is pleasant and safe. However, if your pet becomes ill or is hurt and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and you agree to pay such expenses.
2. Senior Pets & Pets with Health Problems
Grooming procedures sometimes can be stressful, especially for a senior pet or pet with health problems, and can expose hidden medical conditions or aggravate existing ones, during or after the grooming. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. You hereby agree not to hold Romeo & Juliet Mobile Pet Spa, Inc responsible for accident or injury to an elderly or health-compromised pet during their grooming.
3. Mat Removal
Removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin, allowing mold, fungus, or bacteria to grow, causing skin irritations that exist prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations, or abrasions and failure of the hair to regrow.
4. Matting Options
I am aware that if my pet’s coat is matted, my options are:
- I (pet owner) will brush the coat out and Romeo & Juliet Mobile Pet Spa, Inc will return at a later date, and I will incur a $30 fuel fee as fuel was expended to come to my location.
- My pet will receive a shave down and start over. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. In certain breeds and coat types, the coat may not grow back the same. As the owner, I am responsible for the condition of my pet’s coat and I will not hold Romeo & Juliet Mobile Pet Spa, Inc responsible in the event of adverse effects of mat removal and/or shaving.
5. Cancellations
At Romeo & Juliet, we request all cancellations or rescheduling be made at least 24 hours in advance.
No-shows or cancellations made within less than 24 hours of the appointment time will incur a 100% charge of the scheduled service. This policy allows us to efficiently manage our stylists’ schedules and ensure we can accommodate the needs of all our valued clients. As we understand that emergencies arise, we will consider exceptions to this policy on a case-by-case basis. Your understanding and cooperation are greatly appreciated as we strive to provide the best possible service to everyone.
6. Payment
All grooming fees must be paid at the time services are rendered by cash or check. Checks returned due to insufficient funds will be subject to a $30 returned check fee, at which time I understand I will go to a cash-only basis.
7. Safety
Grooming services can be stopped mid-groom if necessary for the safety of my pet or groomer, and I understand I will pay for the portion of the groom completed or a $30 service fee, whichever is greater.
8. Home and Property Damage
Romeo & Juliet Mobile Pet Spa, Inc will not be held responsible for damages to my yard, home, or property while on the service call for grooming my pet(s). As the owner or caregiver, I authorize (Marco Ferreira) Romeo & Juliet Mobile Pet Spa, Inc to perform scheduled grooming appointments while I am away from home or property. In the case where a key is left or given to my home, Marco Ferreira will not be held responsible for any damages or theft to my property. I will leave a note with my authorization [signature] for grooming should I not be home.
I have read and agree to the policies of Romeo & Juliet Mobile Pet Spa, Inc.
Pet Owner’s/Agent’s Signature: _____________________________ Date: _____/_______/_________